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Our Quality Policy

HTF Associates focus on Supply Chain Management and Good Distribution Practice within the pharmaceutical industry, providing specialist advice and project management services. The Company employs staff as well as engaging the services of third-party consultants and sub-contractors for specific areas relating to the business such as HR, IT and niche areas of the pharmaceutical supply chain industry.

The Company operates out of two duplex units, numbers 29 and 32 within the GreenBox Office site on Westonhall Road, Stoke Prior, Bromsgrove, Worcestershire, B60 4AL.

The Company is committed to the following:

  • Our clients being satisfied with our services
  • Our value, reliability and performance as a provider of services
  • Maintaining and improving our business reputation
  • Complying with all applicable compliance, contractual and client requirements
  • Setting objectives and KPIs in these areas to monitor and improve performance
  • Continual improvement of our Quality Management System (QMS) and business processes

Ultimate responsibility for the quality of our services and the QMS rests with the Managing Director and the Quality Assurance team, however we expect all our employees to join our commitment to our services and to comply with relevant procedures and working instructions.

This quality policy and the associated QMS will also be reviewed annually to ensure that it remains appropriate to our strategic direction and is suitable, adequate and effective.